RALEIGH, NC          919-345-3490

Service Fees

Frequently Asked Questions

  1.  How do I get started?     Call, text or email me to set up a meeting at no cost to you.  This allows you                and your pets to meet with me and see if we are comfortable with each other.

  2.  Are you insured?   Yes.

  3.  How do I pay?

      You can pay by debit/credit card, using Paypal or Zelle, or cash. Daily Services are paid for at the     
      time of service.

      Vacation Services can prepaid. Any additional fees other than the contracted will be billed to you. 
      Examples-  food or vet visit.

  4.  What if the weather is bad?

       If it is storming, snowing, hurricanes and extreme heat  I will either delay your visit till the storm has           passed or try to go early to make sure your pet gets out.  In case of extreme weather, I let   
       them out in the yard to do their business.

  5.  How do you notify me of your visits?   I leave a Visit Note.

  6.  Is there an extra charge for Holidays?  No

  7.  Is there an extra charge for the weekends?  No

  8.  Communication

       Feel free to contact me during business hours by phone, text, or email.  After hours please text or 
       email and I will answer as soon as I can especially if it concerns the next day.

 9. What if my pet gets sick or injured?

       In the paperwork you fill out, it will have emergency information as to what doctor you prefer
       your pet to be taken to.  It will also authorize me to take your pet to another veterinarian or 
       emergency clinic should your doctor not be available.

       I will make every attempt to reach you if your pet becomes sick or injured.

 10. How much notice is needed to schedule service?

       If you are a current client, as soon as possible to fit you in a timely manner.  
       If you are self employed, have a unpredictable schedule, or an emergency, contact us and I will 
       work with you to get your pets taken care of.  
       If you are a new client, 3 days prior to service date if possible, if not, that's ok too.  We need time to    
       meet and sign paperwork and discuss any special needs.

 11. What is the cancellation policy
       If you need to cancel your vacation service and have prepaid, an 8 hour notice is necessary for a full           refund. If not, you will be responsible for the first day of service.

 12. What happens if you get delayed?

       Call or text me as soon as you know.  I will care for your pets as necessary until you can get home.     
       Charges will apply accordingly.

 13.   Key Policy  

        a.  Return key after you trip
        b.  Retain a copy of your key that would be kept in a secured location